Pre- and post-stay cleanings are included in the rate displayed after entering your dates and guest count on a listing. For an additional fee, most hosts can arrange for additional housekeeping services during your stay. These should be scheduled with the host directly.
The ‘top amenities’ will be visible immediately beneath the home’s description. If you then select “show all amenities,” a detailed list of all the amenities available at the house will be displayed, including:
- Entertainment options
- Bathroom
- Kitchen & Dining
- Bedroom & Laundry
- Heating & Cooling
- Parking & Access
- Outdoor
We are unable to disclose the home’s entire address until the reservation is confirmed for security reasons, however if you go to the map on the page, it does pinpoint the precise area and allows you to zoom in and out. As a result, you can clearly identify where on the street each cross street is.
You will be charged for your reservation at the moment the host confirms your stay.
Yes
We strictly adhere to the first come, first served rule, so we are unable to place a hold on any of the properties listed on Wenjoy.
The host determines the cancellation policy, thus it differs from house to home. The cancellation policy for each listing is always disclosed in the section titled “all the details” for that particular home.
The property owner will retain the security deposit stated as the highest amount that can be used to make a damages claim against you. You receive a return of this security deposit when you check out.
Once you enter your dates and number of guests the total price shown is inclusive of all taxes and fees, so there are no hidden costs.
AED
No – full payment must be made upfront before you arrive at the home
If you have already made a booking the hosts contact details should be on your confirmation email
These are set by the host so vary from home-to-home. You will find the relevant information on the listing page in the ‘key details’ section
Our hosts will always try to be flexible when it comes to early check-in/late check-out but it will depend on availability.
In general, the maximum occupancy mentioned will be the most visitors permitted at any given moment in the house. In some circumstances, a host might accept an extra visitor or two, especially if they’re kids or won’t be staying the entire trip. It is quite unlikely that they would accept any more guests than 2. Please get in touch with Wenjoy Team to discuss whether you want to bring a second guest.
Every person staying in the home over the age of 1 counts as a guest
If it is not highlighted on the listing or shown in the photos then it is unlikely there is a fence to put around the pool. If it is unclear please contact Wenjoy Team.
Some homes have parking, whereas others do not. If you click on ‘show all amenities’ on the listing you will see the parking details in the ‘Parking and Access’ section:
Generally speaking, for shorter stays hosts are not willing to negotiate beyond the discounts they have already set on the website.
The cancellation policy will be displayed on the house listing page and reiterated on the checkout page before you book a stay. The applicable cancellation policy will be listed in the booking confirmation email and on your trip page once you’ve made a reservation.
You won’t be left in a bind if your host regrettably cancels your reservation, which is an uncommon occurrence. In order to help you try to select a suitable substitute house from our collection, our devoted Customer Care team will be on hand. In some cases, we will additionally charge your host a cancellation fee. If this happens, the money will go toward reducing any future increases in the nightly rates. To make sure you are happy with any replacement, this process will be carried out in your presence. You are always entitled to a full refund if a suitable substitute cannot be located.
The house rules are set by each host and can be found in the ‘key info’ section of the listing:
Some hosts allow pets to stay in their homes, while others prefer not to. Please check the ‘key info’ section on the listing to see whether or not a particular home is pet friendly
Have Any Other Questions?
If you cannot find answer to your question in our FAQ, you can always contact us. We wil answer to you shortly!